Stephen Knight CV
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The latest full CV for Stephen Knight can be found here:

Updated Dec 2006 Full Recent only
Word cv.doc cv-4pg.doc
Adobe Acrobat PDF cv.pdf cv-4pg.pdf
 

The HTML below will be a previous version so please download from the above links if possible.  

Because of an NDA for BS7799 certification I am unable to disclose details of one of the companies worked for online so they are displayed as [Company Name Confidential].

 
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I am an MCSE, Dual IBM Certified Professional, Dual PCLP, CNE, and lapsed CCNA, based in Stourbridge, looking for contract & consultancy work involving system and network design, 3rd line / server support, roll-out, and troubleshooting of Microsoft Windows NT/2000/2003, Active Directory, Lotus Notes, and Novell NetWare based systems. Prefer locations in the West Midlands, Shropshire, Warwickshire, or Staffordshire, e.g. Birmingham, Wolverhampton, Worcester, Redditch, Solihull, Coventry, Telford, Dudley. Will travel anywhere for short-term work. Ideal are contracts from 1 day to 6 months

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Experience: Windows 3.1, 95, 98, ME
NetWare 2.15, 3, 4, 5
MS-DOS
Novell NDS
Microsoft Active Directory
14 years (1991)
14 years (1991)
17 years (1988)
10 years (1995)
6 years (1999)
Windows NT 3.51, 4, 2000/3, XP
Lotus Notes 3, 4, 5, 6
Networking (TCP/IP)
Networking (IPX/SPX)
Notes Formula Language
LotusScript
9 years (1996)
11 years (1994)
11 years (1994)
15 years (1991)
11 years (1994)
8 years (1997)
Qualifications: MCSE, MCP - Microsoft Certified Systems Engineer since 1996
    (Windows 95, NT 4 Workstation, Server, Enterprise, TCP/IP, Networking Essentials, Proxy Server 2.0, W2K accelerated, W2K Directory Services Infrastructure)
CCNA - Cisco Certified Network Associate 2.0
PCLP - Principal Certified Lotus Professional (Notes 5), Systems Administration
PCLP - Principal Certified Lotus Professional (Notes 5), Application Development
IBM CP 6/6.5 – IBM Certified Professional in Lotus Notes / Domino 6 - System Administration
IBM CP 6/6.5 – IBM Certified Professional in Lotus Notes / Domino 6 - Advanced Application Developer
CNE - Certified Novell Engineer (NetWare 5)
- Transcript of all exams available on website
Main Skills:
Design, administration, and development of enterprise Lotus Notes / Domino installations
Design and support of enterprise Windows 2000, Novell NetWare, and NT server based installations
Design and support of PC clients using NT Workstation, Windows 95, 98, and 2000
Design and support of network infrastructure including LAN and WAN

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While working with [Confidential] from 2000 onwards I carried out many varied and interesting short term and consultancy roles fitting around this main customer’s requirements. Having replaced and redesigned pretty well everything for [Confidential] I moved onto other contracts again. I have listed most of the short term and consultancy roles briefly on my Word & PDF based CV above briefly and will gladly elaborate on any of them if required.  Below are just the main long term contract roles:
Mar 2005 - Mar 2006 Cap Gemini
mainly their customer Corus
Server support (NetWare and Windows)
Jul 2004 - Dec 2004 Softlab Ltd
mainly their customer Land Rover
Windows Server support
Nov 2002 - Mar 2005 
+ongoing
[Company Name Confidential], Telford Consultancy and ongoing support on Windows 2000, Windows Clustering, Compaq SAN, Lotus Notes / Domino, Notes Clustering, Disaster Recovery.
Oct 2003 - Jan 2004 [Company Name Confidential], Wellingborough Windows 2000 migration, planning and roll-out consultancy
Oct 2003 - Nov 2003 C L Conyers, Lye
subcontract from Hybrid, Birmingham
Windows Server SBS 4.5 to Windows 2000 SBS migration
Jan 2002 - Oct 2002 CeDo Limited, Telford Notes to Exchange migration, W2K server roll-out
Dec 2001 - Oct 2002 [Company Name Confidential], Telford Windows 2000 migration, planning and roll-out consultancy
Sep 2001 - Nov 2001 [Company Name Confidential], Telford Windows 2000 migration, planning and roll-out consultancy
Sep 2001 - Dec 2001 HSBC Asset Finance, Birmingham Lotus Notes consultancy
July 2001 - Oct 2001 Future Electronics Limited, Colnbrook Lotus Notes consultancy
May 2001 - Aug 2001 [Company Name Confidential], Telford Lotus Notes Development and Support
Aug 2000 –Feb 2001: [Company Name Confidential], Telford Windows 2000 design, Notes migration, NetWare 4 support
Jun 2000 – Jul 2000: TRW (Lucas Aerospace), Wolverhampton 3rd line NT support
Apr 2000 – Jun 2000: Marconi Services, Coventry Lotus Notes Migration
Feb 2000 – Apr 2000: Marconi Communications, Coventry
3rd line NT & NetWare Support
Oct 1999 – Dec 1999: Gehis Corporate Infrastructure Group NetWare 5 design & migration
Jul 1999 – Oct 1999: Marconi Strategic Networks (GPT)
3rd line NT Support / Y2K work
Feb 1998 –Jun 1999: AAH Pharmaceuticals Ltd, Coventry NT & NetWare design & Support

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Mar 2005 - Mar 2006

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Cap Gemini NetWare and Windows Server Support 4 months + extensions to 1 year

Working for Cap Gemini’s customer Corus ‘British Steel’ across the UK and Ireland remotely from Aston and onsite at the customer’s sites around the Midlands. We worked as a small team looking after around two hundred diverse servers from NetWare 4.1 and NT 3.51 to NetWare 5.1 and Windows 2003 while users and servers were being transitioned to a new infrastructure "DISOE". Currently there are many NetWare separate trees and NT domains for different parts of the business, which can make support a challenging mix of technical issue, change control, and internal politics while dealing with the customer, SDM’s and Cap Gemini management alongside solving technical problems.

As well as keeping the existing servers running and updated and a steady stream of customer requested changes there were a number of projects to work on. These included an onsite rescue of a failed migration from NT4 to Windows 2003, rebuilding NT4 and then designing on-the-spot the correct move to Windows 2003 including login scripts, AD design, Group Policies, moving data and scripting permissions. Carried out a number of onsite customer DR exercises to restore NetWare, Windows 200x and SQL servers from tape and disc backups.

Streamlined automation of backups, backup status log checking, automation of anti-virus DAT file roll-out and other scripted functions such as monthly reports etc.

Applications included many in house applications together with all the standard applications such as ZENworks (inc. new AO’s), NOV*OS 2000, NDL Conductor, Remedy for calls and change control, Compaq Insight Manager, Arcserve and Backup Exec of all versions, McAfee 4.5 to 8.00i and numerous remote control tools.

Nov 2002 - Mar 2005

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Company Name Confidential
(reference online)
W2K & Lotus Notes consultancy Ongoing consultancy

During my time at [Company Name Confidential] I have been involved in all aspects of the IT requirements which makes it hard to write a few paragraphs describing everything. Following on from the work I did previously on designing a new Windows 2000 infrastructure the entire site now uses W2K Professional and W2K Server / Advanced Server, nearly 100 applications are rolled-out automatically as MSI files to users and computers using Active Directory based groups controlling Group Policy

I have had to deal with some unfortunate hardware failures impacting Active Directory including the failure of Active Directory Domain Controllers requiring manual removal from Active Directory using low level tools. Also the rebuild of W2K cluster nodes following failure (on separate instances) of the OS boot and shared Quorum drives stored on Fibre Channel RAID Array.

I have designed and rolled-out native R5 Lotus Notes / Domino clustering of all user mail and key applications, designed and rolled-out server based Notes mail archiving, and carried out a number of Notes development projects on key applications used by all staff.

I have designed the current backup systems using Arcserve and SDLT tape libraries, a ‘minor disaster’ recovery plan with home drive data needed for login and user email servers synchronised with another site, and have always implemented redundant or fail-over systems wherever possible. Implemented Sophos Enterprise Manager to keep all servers and clients updated with virus checkers.

Systems used here included: Windows 2000 Server & Advanced Server, Windows 2000 Professional, Lotus Notes & Domino R5.0.12, Arcserve, Active Directory, Group Policy, SMS 2.0, SQL Server 2000, 3com Office Connect routers, Sophos Enterprise Manager, Cisco routers, VLAN’s, Cisco WiFi Access Points, AS/400 connectivity, ALT M1500 SDLT tape library.

Jul 2004 - Dec 2004

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SoftLab Ltd Windows 2000 / 2003 Server Support 6 months

I worked at Softlab helping to provide services to their customers Land Rover, MG Rover etc. but mainly at Land Rover. Here I dealt with supporting the NT, Windows 2000, and Windows 2003 server infrastructure as required. The servers ran critical applications controlling the production lines and I was involved with a number of projects. These included bringing all the servers, robots, and manufacturing equipment up to current patch levels, anti-virus and reconfiguring security such that each server could pass the stringent Ford 'SCT' security checks without breaking any of the applications. I also dealt with support issues as they arose from faults with clusters to another customers' SBS 4.5 server fault.

Oct 2003 - Jan 2004 + ongoing

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Company Name Confidential
Windows 2000 migration, planning and roll-out 3 months consultancy basis

[Company Name Confidential] is another subsidiary of the global office automation company. Following on from work carried out for the other subsidiary I planned, designed, and rolled-out Windows 2000 servers & clients to replace all existing equipment. Because of close links with the other [Company Name Confidential] subsidiaries a user could login onto any PC at either office and receive their own data, email, and applications through the use of DFS based Group Policy installed applications. A Lotus Notes server was also commissioned and user’s mail moved onsite rather than being accessed over the WAN links. Backups were using Arcserve onto DLT tape and Sophos is rolled out on a continuous basis using Enterprise Manager.

Systems used here included: Windows 2000 Server, Windows 2000 Professional, Lotus Notes & Domino R5.0.12, Arcserve 9, Active Directory, Group Policy, SMS 2.0, SQL Server 2000, 3com Office Connect routers, Sophos Enterprise Manager.

Jan - Oct 2002

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Cedo Limited
(reference online)
Notes to Exchange migration, W2K server roll-out 1 month
extended to 9+

CeDo is a large global company that produces items such as food and bin bags for all the major names. They needed assistance during the migration from Lotus Notes and other diverse mail systems to one based on a single Windows 2000 domain across sites and Exchange 2000. I initially looked at problems with the NT 3.51 based Lotus Notes 4.1 server being hijacked by email spammers and implemented a second server running Notes 4.67 to deal with SMTP traffic and block relaying traffic until Lotus Notes was phased out.

I then implemented new Windows 2000 servers on Compaq hardware in the UK office, installed a new backup solution using ArcserveIT 2000 onto LTO tape and generally assisted the IT Manager with the migration of users from Lotus Notes to Microsoft Exchange, re-writing Lotus Notes applications outside of Notes. Rolled out automated upgrade to CA eTrust InoculateIT across all desktop and laptop clients.

Systems used here included: Windows 2000 Server, Professional, Windows 98, Windows 95, Exchange 2000, CA eTrust InoculateIT / Inoculan, Arcserve 2000, Arcserve IT, Lotus Notes 4.x, Windows NT 3.51 Server

Dec 2001 - Oct 2002

Return
Company Name Confidential
(reference online)
Windows 2000 migration, planning and roll-out 3 months
extended to 10+

Following on from the design and planning stages the shared file data was successfully combined from the existing NetWare servers and switched over to Windows 2000 having ensured that all desktops had client software installed allowing the roll-out of Windows 2000 Professional to desktops to commence. I produced Microsoft Installer (MSI) packages using Winstall for each application required by users. Power Quest Deploy Center was used to produce two main Windows 2000 Professional disk images (Intel and AMD Athlon based) suitable for rolling out across all PC's from P200 upwards.

As the rollout progressed successfully I continued to create further application packages and modifications through Group Policy so that the standard build could be rolled out to laptops for remote use using Offline Folders, Remote Lotus Notes access etc. and for Japanese members. Every machine can be used by either English or Japanese members with the OS and applications in their native language using multi-language (MUI) versions of Microsoft Software and specific Japanese and/or English packages for other applications.

Systems used here included: Windows 2000 Server, Advanced Server, Professional (multi-language English / Japanese), Visio 2002, Active Directory, Group Policy, Lotus Notes 5.09, Arcserve 2000, Winstall, Power Quest Deploy Center / Drive Image, Office XP MUI (English/Japanese).

Sep - Nov 2001

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Company Name Confidential
(reference online)
Windows 2000 migration, planning and roll-out 3 months+

Planning of an Active Directory and Windows 2000 infrastructure to replace the current mixed Novell NetWare 4.1, Windows NT Server, and Windows 9x workstation environment with a "one OS" Windows 2000 solution on workstation and server. Data transfer, user creation etc. was scripted where possible. The main servers were installed as Windows 2000-Advanced Server running on clustered Compaq DL380 servers using fibre-channel connected RAID array devices. A backup solution using Arcserve with a SDLT tape library was installed. Lotus Domino servers were amalgamated using partitioned servers. Group Policy was used to control every aspect of the Windows 2000 Professional desktop, run login scripts, and install applications using Microsoft Installer packages.

Also looked at network infrastructure and implemented Cisco 1601 routers to connect two sites replacing 3com Office Connect 530s routers an upgraded fibre links between buildings to use gigabit ethernet.

May - Aug 2001

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Company Name Confidential
(reference online)
Lotus Notes Development and Support 3 months+

With some staff losses from the I.T. support & development teams there was only one PC developer left. I took on the existing maintenance and developed new Notes systems including their Purchase Requisition System, IT Helpdesk, IT Knowledgebase, Health & Safety questionnaires, Pool Car, and Company Car databases.

Systems used here included: Lotus Notes 5.0, Domino 5.0, VBA (Access 97), LotusScript, Notes formula language

Aug – Nov 2001:

Return
Company Name Confidential
(reference online)
Windows 2000 Design, Notes migration 3 months
extended to 6

[Company Name Confidential] is a division of a global office automation company and before I could work on a Windows 2000 project I assisted with the migration of Lotus Notes from v4 to v5 and clearing the backlog of work that had accumulated due to staff leaving. I then started a design project to migrate their hybrid NetWare and NT based systems with Windows 9x workstations towards a more manageable Windows 2000 with Terminal Server being used for remote & basic client access. Due to internal difficulties this stayed in a test environment but I left them with plans of how to complete the migration.

The network infrastructure was somewhat tortured with hubs and switches daisy-chained so I designed and implemented changes using existing and new equipment which left gigabit connected switches in each building and multiple full duplex 100Mbit fibre links forming trunks between buildings. I also developed their Notes helpdesk application to give them automatic monthly reporting facilities and made it easier to use for the Helpdesk staff and generally supported the Notes infrastructure. In addition to supporting the network & servers I also assisted the existing staff in general support issues.

Systems used here included: Windows 2000 Professional; Server; Advanced Server; Terminal Server, Windows 95; 98; NT Server 3.51; 4.0; Workstation 4.0, Apple Mac, NetWare 4.10, AS/400 connectivity, Lotus Notes / Domino 5.03, Arcserve 6 for NT & NetWare, Windows 95 & NT Policies, Sybase clients, Novell Lanalyzer.

June – July 2000:

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TRW (Lucas Aerospace) NT Support 1 month contract

Short-term contract based at the secure former Lucas Aerospace site in Wolverhampton. I supported the network infrastructure consisting of NT servers, Windows 9x & NT workstations, and Microsoft Mail. Amongst projects undertaken I migrated the old Token Ring network to Ethernet, re-organised printing across the site onto new NT servers, simplified and documented various installation processes. Implemented internal automatic updates for Norton Antivirus.

Systems used here included: NT Server & Workstation 4.0, Windows 95 & 98, Shiva D56 dial-in router, Outlook 98, Microsoft Mail, Lotus Notes, Cognos, AS/400 Connectivity, Windows 95 Policies & Profiles, Norton Antivirus, Live Update.

 
April – May 2000:

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Marconi Services
(reference online)
Lotus Notes Migration 2 month contract

At Marconi Services, a secure division within Marconi, I migrated Notes users and databases on the secure domain to and from the parent company with 23000 existing users on 100 servers. I dealt with day to day administration of the secure Lotus Notes infrastructure supporting 1000 users on 10 sites with 8 Domino servers utilising clustering.

Systems used here included: Lotus Notes / Domino v4.6.3, NT 4.0, NetWare 4.11, NDS.

Feb. – April 2000:

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Marconi Communications 3rd Line NT Support 3 month contract

Support position taking escalated faults supporting around 3000 users at the Coventry site on a broad range of applications with NT4 and NetWare 5.0 servers, NDS, ZEN Works, and Unix users with WTS sessions for access to PC only applications.

Systems used here included: NT 4.0, NetWare 4.11 & 5.0, Lotus Notes v4.6.3, WTS,

Oct. – Dec. ‘99:

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Gehis Corporate Infrastructure
(reference online)
NetWare 5 Migration 2 months contract

Designed a new NetWare 5 based infrastructure to replace NetWare 3 & 4 based servers that were unstable due to neglect and had a critical lack of system & user disc space. I put in a quick fix by archiving some 200 old users, data, and applications before planning a longer-term solution. The hardware I found to be non-Y2K compliant and incapable of taking the volume of data and providing the high availability now required so with Y2K approaching I recommended moving the existing Head Office infrastructure of 15 NetWare servers into new NetWare 5 based replacements.

Because of the re-structuring of the group I proposed and implemented a radical reorganisation of NDS, which I presented to senior management, involving moving every user into a new structure as their data was migrated. I installed redundant Compaq Proliant 3000's rack mount servers using SmartArray controllers to serve 140Gb of disc space to the users with backup using ArcserveIT 6.6 onto DLT tapes. Rolled out NDL NOV*IX 2000 using NDS access control to replace NetWare 3.12 and redesigned printing for the entire site onto a controllable NetWare Remote Printer configuration.

Systems used here included: NetWare 5.0, 4.11, NDS, Compaq Smartstart, NOV*IX 2000. ArcserveIT 6.6.

July – October ‘99:

Return
Marconi Strategic Networks
(reference online)
NT Support / Y2K planning 3 month contract
 
At Marconi SN I provided 2nd -3rd line support and helped clear a backlog of fault calls from their helpdesk. Having gained full security clearance I initially cleared over a hundred helpdesk calls to take the number of faults on site down to a handful allowing us to concentrate on more pressing Y2K issues. I updated the Windows 95 based laptops to Year 2000 compliance and converted the MS Mail Remote users to Lotus Notes over Secure-ID based dialup then trained small groups on how to use the new facilities.

Systems used here included: NetWare 4.11, Lotus Notes v4.6.3, MS Mail, Windows 95, ZEN Works, Secure-ID, Y2K

Feb. ‘98 - June ‘99:

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AAH Pharmaceuticals Group
(reference online)
NT & NetWare Server Support 3 months
extended to 15+

IT division of the AAH Pharmaceuticals wholesale group which also owns retail chains in the UK including Hills and Lloyds Chemist. My position was in the 3rd line Server team where I was called upon to support escalated user and server problems in the 24:7 Production environment. I dealt with users of all levels and carried out support in person and over the telephone both to users in the Coventry office and the Warehouse chain throughout the country. Tasks I carried out included designing & configuring the computer systems for a new multi-£1m / day warehouse, migrating NetWare servers & users to NT, setting up an Intranet documentation site and supporting the teams of 2nd and 1st line support people.

Systems used here included: NT 4 Server & Workstation, NetWare 3.12, 3.2, 4.11, Windows 95, 98, 3.1x, DOS, Office 97, Lotus Notes 4.5, Lotus Smartsuite, QVTNet emulator, Arcserve for NT & NetWare, McAfee Virus Scan, Microsoft Proxy Server, Internet Information Server & Index Server, Novell Diskless workstations, Firefox NOV*IX Gateway, DHCP, WINS.

 

January ‘98:

Return
FTP Software, Birmingham
(reference online)
IT Support Specialist 1 month contract
 
I returned to FTP for a month to help them through restructuring and to extend the hand-over to the replacement IT person that I hired. I spent some time rebuilding the network and telephone systems and investigated ways to save the company money including a Leased Cost Routing service for the PBX and a restructured data WAN to save the company some £30k.

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May ‘96 - Dec ‘97: FTP Software Ltd, Birmingham
(reference online)
IT Support Specialist (after merge with Firefox)
May ‘94 - May ‘96: Firefox International, Solihull
(reference online)
IT Support Specialist

Firefox was a small but fast growing software company that was then bought by FTP Software Inc. before the ‘.com boom’ who downsized until only 30 remained in Birmingham. I was the sole IT person for the UK and developing European offices, then Supervisor of a small team and reporting direct to Munich. I had to work on my own initiative, to tight deadlines, yet also dropping everything when priorities changed. I established a helpdesk call centre using a Lotus Notes database to track calls and produce reports backing up my requests to senior-management.

As technology and budgets improved, I upgraded Firefox from DOS PC's running Word Perfect 5.1 and Lotus 123 on NetWare 3.11 servers over thin ethernet in various stages. This gave users Windows 95 or NT desktops, with NetWare 4.1 and NT 4 servers running over 100baseT switched ethernet, and fast internet and email access. After FTP I was responsible for the Sun Unix boxes, updating Sendmail, Bind DNS etc. I also maintained and helped implement the Lucent PABX.

I implemented and supported a multi-server Lotus Notes 4.x / 3.x domain including various Notes workflow systems which I wrote, and Remote LAN access over Analog PSTN & ISDN for all offices using Shiva and Netblazer routers. Implemented DHCP and WINS across Europe using NT4 Server, Sophos Sweep installed as a centrally updated client virus-checker. Installed Legato as the backup standard for NT and Seagate Storage Manager for NetWare.

1991 to May ‘94: Overdrive Fleet Information Services (OFIS) & Dialcard Fleet Information Services
(Evans Halshaw / Harpur Holdings group)
Customer Support Technician
1988 to 1990: Knight Computer Services Marketing / Sales / Development

 

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Applications:
MS Office XP, 2000, 2003, 97, 95, 4.x, Lotus Notes 5.x, 4.x, 3.x, Approach, Lotus Smartsuite, 123, Word Perfect, Paradox, Lotus Notes
Server Operating Systems Microsoft Windows 2003 Server, 2000 Server, Advanced Server, NT 4.0 Server, NT 4.0 Enterprise Server, NT 3.51 Server, Novell NetWare 5.x, NetWare 4.2, NetWare 4.12, IntraNetWare 4.11, NetWare 4.0, NetWare 3.1x, NetWare 2.15
Desktop Operating Systems Microsoft Windows XP, Windows 2000, Windows ME, Windows 98, Windows 95, Windows 3.1, DOS
Backup Systems:
Legato Networker, Palindrome, Seagate Storage Manager, Arcserve 4, 6.x, 9.x, ArcserveIT 2000 for NT & NetWare, Lotus Notes/Domino, SQL, Exchange Arcserve Agents, Backup Exec
Anti Virus:
NAI / McAfee Virus Scan / TVD, Sophos Sweep / Intercheck, Norton AV, Dr Solomon's, CA Inoculan / Inoculate
Email & Internet:
MS Proxy Server, Internet Information & Index Server (IIS), ISA, MS Mail 3.2 + remote + gateways, Exchange 5.5, Exchange 2000, Eudora, Netscape, Pegasus Mail, FTP Mail, Lotus Notes / Domino, Detailed knowledge of Pop3 / SMTP / IMAP protocols
Remote Access:
Shiva Lanrover, KNX ISDN systems, Telebit Netblazer, Microsoft RAS, NetWare Connect, PSTN & ISDN, ADSL, VPN, Checkpoint, Microsoft ISA.
Networking:
TCP/IP, IPX/SPX, DHCP, WINS, DNS, 3com / Cisco etc. hubs, switches, routers, STP / UTP, thinnet, fibre. Ethernet, Token Ring, Appletalk / Ethertalk., NDS, Active Directory, Group Policy, Gigabit.
Emulation / Terminals:
Firefox NOV*IX, FTP Software Internet Gateway, Onnet & PCTCP suites. Terminal Servers, QVTNet, Serial terminals (VT220 etc.), AS/400 Connectivity.
Hardware: Compaq, Dell, IBM, HP servers, desktops, laptops and PDA's.  Compaq and IBM SAN's, DLT, SDLT, DAT, Ultrium / LTO tape drives and autochangers.
Miscellaneous:
Novell disc-less workstations, ZEN Works, AT&T / Lucent Definity & Alcatel PABX switches, Quick Basic 4.5, Visual Basic, Apple Macintosh

 

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Written and verbal references available on request. - see http://www.dragon-it.co.uk/references/

 

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